City Government ERP Transformation Case Study
EXECUTIVE SUMMARY
Virtual IT served as the Technical Advisor and Project Manager for a Southwest Virginia City Government to replace its legacy CGI Advantage system. We guided the City through the entire lifecycle—from RFP and vendor selection to the successful on-time, on-budget launch of Oracle Fusion ERP.
THE CHALLENGE: Legacy Limitations
The City was constrained by an outdated, on-premise ERP system with limited functionality. They required a modern, cloud-based solution to automate workflows, improve data transparency, and establish a robust procurement process. Key risks included significant city-wide impact, complex integrations with existing HR and Tax systems, and internal staff turnover.
THE SOLUTION: Proprietary Selection & Stewardship
- System Selection: Leveraging our proven ERP System Selection Methodology, we led the RFP process to identify Oracle Fusion ERP as the ideal fit for the City’s long-term goals.
- Project Management: We provided continuous stewardship, managing timelines, milestones, and complex data migrations from legacy formats to the cloud.
- Integration Leadership: We oversaw critical integrations with existing HR/Payroll (Infor) and Tax Billing (PCI) platforms.
OVERCOMING OBSTACLES
When the implementation partner faced challenges integrating the Budget and Financial modules—compounded by City staff turnover—Virtual IT intervened. We provided the necessary advocacy and project governance to align requirements and keep the project moving forward despite these technical and departmental hurdles.
THE RESULTS: A Modernized City Government
- Efficiency: Transitioned to a fully automated, paperless environment for Finance and Procurement.
- Transparency: Implemented a new Vendor Portal, enabling electronic transactions and real-time spending analytics.
- Success: Delivered a city-wide rollout exactly on schedule, providing the City with a scalable platform for future Oracle HCM expansion.
“We genuinely appreciate the tremendous work you have done and the positive impact it has had on our organization.” — City Stakeholder
PROJECT SNAPSHOT
- Client: Southwest Virginia City Government
- System: Oracle Fusion ERP (Cloud)
- Timeline: Delivered On-Schedule
- Budget: Delivered On-Budget
- Key Win: 100% Automation of Vendor Portal & Procurement
